Future Forward

MCI Annual Report 2018

Welcome Message by
Sebastien Tondeur -
CEO

1 | Future Forward

MCI at a Glance

01/05

We are an independently owned agency headquartered in Geneva, Switzerland and globally present in 31 countries. For several decades, we have empowered associations, companies and brands to activate their employees, channel partners, customers and members. We have accomplished this by creating face-to-face, hybrid and digital experiences.

MCI stands for Minds, Communities, Ideas. Minds is about respect for and focus on the talent of each individual. Communities are about people and relationships that come together to change the world. Ideas are like the northern star – a beacon that brings communities together and gives them purpose.

Through our creativity and world-class project management skills, we aim to build trusted client partnerships and boost strategic growth. We do this with passion and conviction, designing solutions that are paving the way to the future in a way that combines a global, human-centred, and responsible approach.

  • 6,800 Projects
  • 60+ Fully Managed Communities
  • 31 Countries
  • 60 Offices
  • 30+ Years Experience

Milestones

  • The Foundation | 1987

    Roger Tondeur and Ursula Wigert founded MCI based on a vision to ‘create strong connections between people’. Destination Management (DMC), Professional Congress Organisation (PCO) and Meetings & Events are the company’s core competencies.

  • Performance Improvement to Build Communities | 1999

    In 1999, we introduced Performance Improvement Programmes to deepen our expertise in community building.

  • The Acquisition of GIC | 2003

    We acquired GIC, a European leader in Association Management business. This acquisition broadened the strategic and creative expertise as well as reinforcing our presence in Benelux.

  • The Merger with Dorier | 2006

    After 4 years of fruitful collaboration, we merged with Dorier, a leading company in technical and creative production. Since then, Dorier has grown from Switzerland to Asia and Latin America.

  • The Acquisition of Ovation | 2007

    Following our goal to become the global leader of the meetings industry, we acquired Ovation, Ireland’s leading destination management company (DMC). After that, an Ovation brand rollout was established for more than 13 of our offices.

  • Expansion in the Asia-Pacific & Latin America | 2011

    We doubled the size of MCI’s footprint in Asia-Pacific and Latin America to enhance value proposition and fully integrated global services for clients worldwide.

  • The Addition of Creative & Consulting Services | 2013

    Growing rapidly in new and established markets, we launched a portfolio detailing our full range of strategic services and managed solutions, partnering with our clients on an increasingly strategic level.

  • A Focus on Digital | 2015

    We reacted to a growing number of technology-driven solution requests by developing our digital and technology capabilities to keep providing an impactful delegate experience and enhancing the value our clients offer to their audiences.

  • The Strategic and Operational Base in the USA | 2016

    Following the merger with Coulter Companies, In House Ideas, Wyndham Jade & Network Media Partners, we became the largest international provider of strategic engagement and activation solutions, consolidating our Washington DC, New York, Miami, Baltimore and Dallas offices as MCI USA.

  • A Strategic Vision | 2018

    As our clients’ trusted advisors, we help them navigate the 4th Industrial Revolution by offering solutions for companies and organisations that combine digital expertise, strategy and creativity.

  • 1987
  • 1999
  • 2003
  • 2006
  • 2007
  • 2011
  • 2013
  • 2015
  • 2016
  • 2018

What We Do

Bringing people together to build communities and create experiences is the DNA of our company. As a global brand, we provide our clients with strategic insights to unlock and harness the power of people, what drives them, how to build offline and online communities. For them, we create impactful programmes that foster change, inspire, educate and enhance performance. Our expertise and service offering integrates a range of strategic and creative disciplines, offering our clients the best advice to better engage and activate their targeted communities.

Our Services

Our overall goal is to engage and activate audiences by building communities and creating face to face, hybrid and digital experiences. We incorporate digitisation in our array of services and apply creative and innovative thinking to deliver solutions for companies and associations.

Experiences & Events

MCI’s power is bringing people together to share personalised experiences. From the macro perspective of event strategy and sustainability integration to the minutiae of logistics, marketing, and audio-visual — we create experiences and events that people remember.

Meetings & Incentives

We organise board meetings, incentive programs, team-building activities and peer-to-peer roundtables, along with investigative meetings, sales conferences or reward and recognition events. Identifying goals, understanding the audience, raising the bar on meetings and incentives — that's how we enhance the performance of our clients’ community.

Digital

We develop strategies and integrate technologies, such as mobile apps, online communities, virtual reality, social media and A.I. to increase engagement, boost clients reach and broaden the marketplace. Digital tools help us to track, capture, and funnel sales leads, target potential attendees with customised marketing, as well as create multi-sensory experiences, cross-platform content, and year-round conversations. Our goal is to amplify the clients' digital presence.

Marketing Services

MCI brands — and rebrands — organisations. We launch mobile apps, deliver custom publications and tailor content strategies. We integrate communications and public relations, and shape event messaging. We establish clients’ authenticity and authority with expertise, pinpointing marketing and creative services. We tell the stories of clients and find the right messages that resonate.

Association Solutions

Our portfolio of specialised services and experts helps associations and professional societies of all sizes reach their full potential. We help them advance strategically and meaningfully for their communities, as we see clients’ growing process both as an art and a science.

Conventions, Congresses & Expos

We provide turnkey event management, à la carte services, and everything in between — including registration, housing, programme design, speaker management, exhibition sales, sponsorships, marketing, and much more. We make clients’ convention, congress, or expo effective.

Sales and Sponsorships

We take a creative, flexible approach to identify and diversify new markets, partners, growth and revenue opportunities. From exhibit sales, integrated media programs, and digital and print advertising, to individual-giving campaigns and corporate partnerships — we find clients’ true worth and help maximising it.

Data & Analytics

We bring technical expertise and nuanced perspective to data and analytics. We work with predictive models and other data-mining techniques, conduct market research and surveys and quantify ROI. We stay on top of security and regulatory requirements to ensure that impact is achieved through compliance. We make information work for the client and turn data into insights.

1/9

Global Presence

We are a company that finds its unity through human interactions. Our teams around the world turn international standards of excellence into local successes, sharing knowledge and expertise that circulate across 31 countries. Our global presence requires us to adapt and provide the services asked by our corporate and association clients to enhance their organisational performance and be able to support them wherever they need a local market presence.

  • MCI Argentina | Buenos Aires

    Córdoba Av. 883 | C1054AAH Buenos Aires

  • MCI Brazil | São Paulo

    Tower A Rua George Ohm | 04576-020 Brooklin | São Paulo

  • MCI Brazil | Rio de Janeiro

    Space Cinelândia Rua do Passeio 38 | 20021-290 Rio de Janeiro

  • MCI Canada | Montreal

    CG&I Rue Duvernay 100–2359 | H3J2X1 Montreal

  • MCI Canada | Toronto

    Keewatin Ave. 18 | M4P 1Z8 Toronto

  • MCI Canada | Vancouver

    Alberni Street 200-1444 | V6G 2Z4 Vancouver

  • MCI USA | Baltimore

    International Drive 307 Suite 190 | 21030 Hunt Valley | Baltimore | Maryland

  • MCI USA | Dallas

    W. Plano Pkwy 6100 Suite 3500 | 75093 Plano | Dallas | Texas

  • MCI USA | New York

    Black Flower Agency | West 24th Street 27 Suite 701 | 10010 New York | New York

  • MCI USA | Washington D.C.

    Jones Branch Drive 7918 Suite 300 | 22102 McLean | Washington, D.C. | Virginia

  • MCI Australia | Brisbane

    Wickham Terrace 87 | QLD 4000 Spring Hill | Brisbane

  • MCI Australia | Melbourne

    Royal Parade 369 Level 2 | 3052 Parkville VIC | Melbourne

  • MCI Australia | Sydney

    Harris Street 19 | NSW 2009 Pyrmont | Sydney

  • MCI China | Beijing

    Bogong Block B International Building Rm. 1203 |  ChaoWai Street 3 | Chaoyang District | 100020 Beijing

  • MCI China | Shanghai

    Wise Logic International Center Level 20 | North Shan Xi Road 66 | Shanghai

  • MCI China | Hong Kong

    Tung Chong Factory Building Portion B1 | King’s Road 653 | Tsat Tsz Mui | Hong Kong

  • MCI Indonesia | Jakarta

    Jl. Majapahit 16 | Room/Suite 1A | 10160 Jakarta

  • MCI Japan | Tokyo

    Daido Seimei Kasumigaseki Building | Kasumigaseki 1-4-2 | 100-0013 Tokyo

  • MCI Korea | Seoul

    Geumcheok Tower 8F | Bongeunsa-ro 460 | 06154 Gangnam-gu | Seoul

  • MCI China | Macau

    Avenida Marciano Baptista 26 | Chong Fok Centro Comercial | Macau

  • MCI Malaysia | Kuala Lumpur

    Wisma UOA Suite 12-9 Level 12  | Jalan Pinang 21 | 50450 Kuala Lumpur

  • MCI Singapore | Singapore

    BS Bendemeer Centre 4-2/6 | Bendemeer Road 20 | 339914 Singapore

  • MCI Austria | Vienna

    Perfektastraße 57/6 | 1230 Vienna

  • MCI Belgium | Brussels

    Boulevard du Souverain 280 | 1160 Auderghem | Brussels

  • MCI Czech Republic | Prague

    Karla Englise 3201/6 | 150 00 Prague

  • MCI Denmark | Copenhagen

    Strandvejen 169-171 | 2900 Hellerup | Copenhagen

  • MCI France | Lyon

    Place Tolozan 18 | F-69001 Lyon

  • MCI France | Marseille

    Cours Pierre Puget 45 | 13006 Marseille

  • MCI France | Montpellier

    Rue d'Athènes 121 | 34000 Montpellier

  • MCI France | Paris

    Rue Anatole France 25 | 92300 Levallois-Perret | Paris

  • MCI Germany | Dusseldorf

    Adlerstraße 74 | 40211 Düsseldorf

  • MCI Germany | Munich

    Neumarkter Straße 21 | 81673 Munich

  • MCI Germany | Stuttgart

    Maybachstraße 50 | 70469 Stuttgart

  • MCI Ireland | Dublin

    Clarinda Park North 1 | Dun Laoghaire Co. | Dublin

  • MCI Italy | Rome

    Via della Ferratella in Laterano 41 | 00184 Rome

  • MCI the Netherlands | Amsterdam

    Schipluidenlaan 4 | 1062HE Amsterdam

  • MCI Portugal | Lisbon

    Largo Campo Pequeno 2 | 1000-078 Lisbon

  • MCI Spain | Barcelona

    Calle de Sta Engracia 151 | 28003 Madrid

  • MCI Spain | Madrid

    Calle de Sta Engracia 151 | 28003 Madrid

  • MCI Sweden | Stockholm

    Drottninggatan 97 | 11360 Stockholm

  • HQ Office | Geneva

    Rue de Pré-Bouvier 9 | 1242 Satigny | Geneva

  • MCI Switzerland | Zurich

    Schaffhauserstrasse 550 | 8052 Zurich

  • MCI UK | Petersfield

    Durford Mill | GU31 5AZ Petersfield

  • MCI Experience | London

    The Hop Exchange Suites 7-9 | Southwark Street 24 | SE1 1TY London

  • MCI India | Bangalore

    Swastik House 302 Amar Jyothi Layout | 560 071 Domlur | Bangalore

  • | Calcutta

    Managing Director:

    Abstract text about location.(±12 - 15 words)

  • MCI India | Hyderabad

    Sidra House 268 | Telecom Nagar | 500032 Gachibowli | Hyderabad

  • MCI India | Mumbai

    Wing B Citi Point 203 | J.B. Nagar, Andheri-Kurla Road | 400059 Andheri (East) | Mumbai

  • MCI India | New Delhi

    Mansarovar Building | M G Road 366 | 110030 Sultanpur | New Delhi

  • MCI Qatar | Doha

    QDB Building B | Grand Hamad Street | Doha

  • MCI Saudi Arabia | Riyadh

    Takhassusi Street Olaya | P.O. Box 52660 | Riyadh

  • MCI UAE | Abu Dhabi

    SJ Commercial Tower Office Suite 1005 | Airport Road P.O. Box 127636 | Abu Dhabi

  • MCI UAE | Dubai

    Dubai World Trade Centre Suite 902 | Sheikh Zayed Road, P.O. Box 124752 | Dubai

  • MCI Oman | Muscat

    P.O. Box 833 112 Ruwi | Muscat

  • MCI China | Hangzhou

    Dongxin Avenue 868 | Binjiang District | 310053 Hangzhou

  • MCI Turkey | Ankara

    Mustafa Kemal Mah. 2136 | Sok. 4 Çankaya | 06510 Ankara

  • MCI Turkey | Istanbul

    Nef Offices Dörtlevent 09 B Blok | Sultan Selim Mh. Hümeyra Sk. 7 | 34400 Kağıthane | Istanbul

  • MCI Germany | Berlin

    Markgrafenstraße 56 | 10117 Berlin

  • MCI Italy | Florence

    Via Masaccio 167 | 5013 Florence

  • MCI USA | Miami

    Black Flower Agency | Arthur Godfrey Boulevard 777 Suite 200 | FL33140 Miami Beach | Miami | Florida

MCI Offices

Americas
  • Baltimore
  • Buenos Aires
  • Dallas
  • Miami
  • Montreal
  • New York
  • Rio de Janeiro
  • São Paulo
  • Toronto
  • Vancouver
  • Washington D.C.
Europe
  • Amsterdam
  • Barcelona
  • Berlin
  • Brussels
  • Copenhagen
  • Dublin
  • Dusseldorf
  • Florence
  • Geneva
  • Lisbon
  • London
  • Lyon
  • Madrid
  • Marseille
  • Montpellier
  • Munich
  • Paris
  • Petersfield
  • Prague
  • Rome
  • Stockholm
  • Stuttgart
  • Vienna
  • Zurich
Asia-Pacific
  • Beijing
  • Brisbane
  • Hangzhou
  • Hong Kong
  • Jakarta
  • Kuala Lumpur
  • Macau
  • Melbourne
  • Seoul
  • Shanghai
  • Singapore
  • Sydney
  • Tokyo
Middle East
  • Abu Dhabi
  • Ankara
  • Bangalore
  • Doha
  • Dubai
  • Hyderabad
  • Istanbul
  • Mumbai
  • Muscat
  • New Delhi
  • Riyadh

In line with our plans to be a leading global company, firmly established in all major markets around the world, we continued our development this year with office openings in Florence, Montreal, Lisbon and expansion in Dubai.

In addition, we have seen healthy growth, notably in the United States, which is proving to be a market with yet unlimited potential for us. But this is not just growth for growth’s sake: we strongly believe that our industry will continue to mature and consolidate. This will eventually give rise to a selected few major actors that will determine the shape and future of this market. Our goal is – and has always been – to be such a leader.

With the rise of the 4th Industrial Revolution and the increasing role of technology and big data in our lives and in business, our clients – and their clients – will be playing on a global field. And they will be best served by a truly global company. Knowledge of local markets, combined with an experienced view of international developments, provides the advantage and the strength that cannot be matched by companies that remain local. So, we pursue our expansion and will continue to add bench strength and innovative solutions to our extensive portfolio of services. It’s the way of the future.

Jurriaen Sleijster – President & COO

Brands

Like the petals of our iconic flower logo, our brand combines different realities that become one under the leadership of the MCI Group. Our brand portfolio integrates a wide range of creative and strategic disciplines, custom solutions and unparalleled industry knowledge. We aim to offer our clients the best advice and tools to help them better engage and activate their target audiences, no matter where they are.

Group Brand

MCI Group

Driving results with inspiring meetings, events, congresses and association management. Strategically engaging and activating audiences since 1987.

www.mci-group.com

Brand Portfolio

  • Black Flower Agency

    Creating innovative marketing events and rarefied experiences in the areas of fashion, financial, culinary, automotive, sports, travel, entertainment and luxury lifestyle. www.blackfloweragency.com

  • Don't believe in style

    A leading cultural creative agency with offices in China, Hong Kong and Singapore. www.dontbelieveinstyle.com

  • Dorier

    Technical and creative production, content technology, audio-visual and staging solutions, media and communication. www.dorier-group.com

  • Fair Control

    Marketing and performance measurement services, specialising in controlling live communication.www.faircontrol.de

  • Hagens Invent

    Defines the range of services in incentive travel and attractive events. www.hagen-invent.de

  • Logos Public Affairs

    A public affairs coalition and stakeholder management company. www.logos-pa.com

  • MCI experience

    Leading innovators in the strategic design and delivery of immersive, memorable and meaningful live, digital and virtual brand experiences. www.mciexperience.com

  • ONE Communication & Marketing Group

    ONE CMG is formed of industry leading agencies (Turret Media, tmh, Saluki Media, ONE PR and ONE Digital) across advertising and brand communication, digital marketing, content marketing and video production, PR & events and publishing, delivering communications and marketing solutions. The company is also the owner and operator of a series of B2B and B2C Event Assets. www.onecmg.com

  • Ovation Global DMC

    Expert destination services and incoming event organisation in Europe, Middle East, Asia and Americas. www.ovationdmc.com

#wecreateexperiences

2 | 2018 Highlights

02/05

2018 Highlights

The year 2018 was marked by significant and impactful milestones for MCI. We achieved a net growth of 6% reaching a Gross Margin of 166 million Euros.

We consolidated our leadership by delivering 6,800 projects across 106 countries that engaged more than 1,6 million delegates and 60+ fully managed communities.  We became even more global with 3 new offices and 1 expansion of our brand portfolio. And we were the recipients of 30 awards that reminded us that the sky is the limit.

  • 6,800 projects in 106 countries

  • 60+ fully managed communities

  • 1,6 million delegates

  • 20+ owned event productions

  • 3 new offices

  • 30 awards

  • 2,500+ talents

  • 56 global accounts

  • 85 clients in the Fortune 500

  • 2,8 million hotel nights booked

  • 1,284 websites created

  • 182 apps created

A Year of Impactful Events and Association Programmes

2018 was another great year for creating impressive events to foster change, inspire, educate and enhance performance.

We lent our expertise to organise the World Water Forum, the largest global event to raise awareness on water-related issues. We brought together 120,000 visitors from 123 countries.

Thanks to the MCI Sports division, we designed and produced the Gay Games’ Opening Ceremony. We created a rich programme of 36 sporting and 14 cultural events celebrating diversity.

We proved our excellence once again in coordinating large audiences: at the Award Ceremony for the French Professional Football League, we caught the attention of 47,000 attendees.

A Year of Global Expansion

In 2018, we expanded our global reach, opening new MCI offices in Montreal, Florence, and Lisbon.

We further strengthened our leading position in the UK with the launch of MCI Experience, an experiential-led marketing incubator brand. We reinforced our presence in the Middle East, acquiring a majority stake in One Communication and Marketing Group, based in Dubai.

A Year of Awards

As an industry innovator, 2018 was a fantastic year for winning awards. Roger Tondeur, the founder of MCI, won the 2018 Xaver Life Team Achievement Award.

With the continued recognition of great work on behalf of our clients, we received 30 awards across our global network of offices. Among others, we were awarded the Superbrand title for MCI Middle East, IAPCO Driving Excellence Client Award, 2018 Folio Digital Awards, PCO of the Year, Event Manager of the Year and the Customer Satisfaction Award.

1/3

#webuildcommunities

3 | Financial Results

03/05

Financial Results

2018 was a successful year for MCI. We reached a Gross Margin of 166 million Euros and a net growth of 6% without the FX impact compared to last year.

To meet the expectations of our clients and their audiences, we continued to adapt our services and expand our global footprint with the integration of 3 new offices in Montreal, Lisbon and Florence and an acquisition in Dubai.  We delivered around 6,800 memorable projects in 106 countries, 85 of which were for clients in the Fortune 500. We engaged more than 1,6 million delegates, 60+ fully managed communities and 20+ owned event productions. In recognition of our great client work, we were honoured with 30 awards.

2019 looks promising, with an expected growth of 2 digits with new acquisitions in the USA and a strong organic growth above 5% expected for the coming year. We will continue to integrate and develop the USA platform; we will focus on our core service offering through a wide selection of new digital products and services.

Olivier Giauque – CFO

Financial Figures (in Thousand Euros)

MCI Group | Figures in terms of 2016 2017 2018 Variance vs 2017
Revenues404,103420,644434,1043 %
Purchases and external charges from operations-257,604-263,367-268,152
Gross margin from operating activities146,499157,277165,9526%
General expenses including income tax141,914148,210156,998
Net Profit from continuing operations4,5859,0678,854

Gross Margin(By Expertise)

  • 33%Conventions, Congresses & Expos
  • 14%Association Solutions, Sales & Sponsorship
  • 42%Events & Experiences, Meetings & Incentives
  • 11%Digital, Marketing Services, Data & Analytics

Gross Margin by Region (Due to our business acquisition and organic client growth in 2018, our current GM by region for 2019 has incremented globally to these percentage splits)

30%

Americas

49%

Europe

13%

Asia-Pacific

8%

India and Middle East

#wecreateengagement

4 | Our People

04/05

Our People

We are an organisation centred around its people. The diversity of our global talents represents an invaluable source of pride that distinguishes us in our work.

This is reflected in our approach to talent management, focused on developing a culture of care and responsibility.

Joëlle Zumwald – Vice President People & Culture

Promoting Excellence

We are committed to supporting talent development, clearly demonstrated by our in-house Learning and Development department. No matter whether our talents are starting their first job or are highly experienced professionals, we believe that the continuation of learning and the development of soft skills and capabilities are key to their future success.

  • 857 enrolments to MCI Institute Learning Programmes

  • 1,131 learning hours received

  • 14 Learning Weeks organises by local offices

  • 164 managers boosting their skills with the Online Management Development Community

  • 97 talents certified with industry specific certifications

Health and Safety

As a reliable company respecting official regulations, the safety of employees, clients and attendees is a priority for MCI. We are dedicated to monitoring high-risk events with increased vigilance. Thanks to our security tools and procedures, such as Global Warning Systems and our proprietary Event Safety and Sustainability Tool, we analyse potential threats in the countries where our projects are executed. Based on the results, we minimise key risk factors, add additional precautions and develop crisis evaluation procedures. We are constantly improving our practices to ensure that our attendees and talents are always up-to-date and safe.

  • 1,400+ Hours of total training received in Health and Security

  • 800+ Hours of crisis management training received

  • 7 Crisis exercises performed annually

  • 800+ Talents trained in Health and Security industry standards

  • 50 Talents designated as expert coordinators in Health and Security

Sustainability

With MCI’s strategic expansion came the opportunity and obligation of having a positive impact on our world. As a company with a global and local reach, we have the means to accelerate change and to promote a sustainable and inclusive society. Through the 3 pillars at the core of our business, People, Planet, Profit, we are committed to the UN’s Sustainable Development Goals (SDG’s). Our goal is to foster an active culture of care and responsibility backed up by concrete actions.

  • 40 client projects delivered with a sustainability component
  • +7,800 hours volunteering
  • 72 charity programmes supported by our offices
  • 9,600 trees protected and 10,400 tonnes of CO2 locked-in in partnership with Cool Earth

Leadership Teams

Executive Committee

  • Robin Lokerman

    Group President

  • Jurriaen Sleijster

    President & COO

  • Roger Tondeur

    Chairman & President

  • Sebastien Tondeur

    Chief Executive Officer

Advisory Board

  • Monique Deloire

    Member (Partner, Indigo Capital SAS)

  • Pierre-François Gueit

    Member (Partner, ‎EMZ Partners)

  • Ursula Wigert

    Member (Co-founder, MCI Group)

Business Board

  • Sylvia André

    Global Vice President Marketing & Communication

  • Oscar Cerezales

    Chief Operating Officer - Asia Pacific

  • Avinash Chandarana

    Group Learning & Development Director

  • Olivier Croset

    Global Vice President Production

  • Cathie Cusin

    Chief Operating Officer - Europe

  • Edouard Duverger

    Global Vice President Information Technology

  • Olivier Giauque

    Global Chief Financial Officer

  • Idoia Rodes Torrontegui

    President Benelux

  • Richard Torriani

    Chief Operating Officer Americas

  • Nikki Walker

    Global Vice President Association Management & Consulting

  • Joëlle Zumwald

    Global Vice President People & Culture

Regional Leadership Teams

Asia-Pacific

  • Bernard Akili

    Managing Director Indonesia

  • Tatsuo Arai

    Managing Director Japan

  • Oscar Cerezales

    Managing Director Australia & Singapore

  • John Chi Wai Wong

    Executive Creative Director

  • Angus Chu

    Director of Operations
    DBIS Hong Kong

  • Florence Chua

    Greater China Business Director - Hong Kong & Macau

  • Shook Fung Yap

    Managing Director Malaysia

  • Frankie Gao

    Managing Director China

  • Chris Oh

    Managing Director Korea

Europe

  • Robert Allidine

    Managing Director Ireland

  • Peter-Willem Burgmans

    Managing Director The Netherlands

  • Sandrine Castres

    Managing Director Spain & Portugal

  • Jakov Cavar

    Managing Director FairControl

  • Olivier Croset

    Managing Director Dorier Geneva

  • Cathie Cusin

    Managing Director Geneva

  • Philippe Fournier

    President France

  • Andreas Laube

    Managing Director Germany

  • Michael Libotte

    Managing Director Italy

  • Frank Marreau

    Managing Director Zurich

  • Kim Myhre

    Managing Director UK & MCI Experience

  • Sylvie Neves

    Managing Director Czech Republic

  • Idoia Rodes Torrontegui

    President Benelux

  • Frederic Soudain

    Managing Director LOGOS

  • Richard Torriani

    Managing Director Geneva

  • Daniel Wiesinger

    General Manager Austria

  • Thomas Wüthrich

    Managing Director Germany

Americas

  • André Carvalhal

    Managing Director Brazil

  • Mariano Castex

    Managing Director Argentina

  • Erin Fuller

    Managing Director & President, Association Solutions USA

  • Tom Gibson

    Chief Executive Officer USA

  • Carrie Hartin

    President Sales Solutions & Services USA

  • Blake Kotenbrink

    President Black Flower Agency

  • Juliano Lissoni

    Managing Director Canada

  • Shawn Pierce

    President Strategic Events, Meetings & Incentives USA

India and Middle East

  • Ajay Bhojwani

    Managing Director UAE

  • Alexander John

    Managing Director Qatar

  • Samir Kalia

    Managing Director India

  • Tahir Masood

    Managing Director Saudi Arabia

5 | Creating Value

05/05

Creating Value

We work closely with our corporate and association clients to create value out of every aspect of their event, meeting, incentive and congress.

Using our strategic insights and understanding of our customers’ key objectives, we enhance organisational performance, build and energise communities and drive business results.  We incorporate our diverse service offering, combined with our global expertise, to create powerful and innovative programmes and experiences. This generates an idea and then blossoms into a community building experience to achieve multiple goals and realise maximum output.   

Advancing through the 4th Industrial Revolution, we recognise that the needs of our clients and their key stakeholder communities are evolving. Thanks to our talents’ insights and tireless passion, we continue to upgrade our creative and problem-solving skills, maintain an agile workforce, adopt innovative technology, and build upon our existing knowledge of global markets and industry sector challenges. In 2018, we accomplished some amazing feats with our clients. Future forward, we will continue to create magic, together.

 

Success Stories

  • A Brand Activation to Reach New Skies
    Client
    KLM
    Services
    Creative Concepting
    Logistics
    Brand Experience
    Event Design
    Social Media and Digital Marketing

  • We create value by delivering inspiring experiences and events for our clients.

    MCI Argentina worked closely with KLM to conceptualise the announcement and promotion of their new daily flights between Amsterdam and Buenos Aires. ​

    Imagine a 3x2 travelling suitcase. It has just travelled from Amsterdam to Buenos Aires on one of the new daily flights between the two cities. Once the suitcase touched down in Buenos Aires, it continued its adventure to three iconic spots. ​

    What was inside the suitcase, you ask? ​

    Well, that was a surprise to be discovered by the locals who interacted with the suitcase. But we will let you in on a secret: those who guessed what was inside on social media (and with the hashtag #KLMtodoslosdias) won free flight tickets to Amsterdam. ​

    1,200 Final event participants 200 Hashtag mentions 4,000 Participants during promotions
  • An Eye-Opening Event to Support a Local Initiative
    Client
    Swiss Red Cross
    Services
    Event Management
    Stage Design
    Speaker and Programme Management
    Show Production and Audio-Visual

  • We create value through collaborating on digital initiatives with our clients and partners.

    There are those who are most fragile among us: children.

    MCI Geneva, in collaboration with Blossom, organised the Geneva Ball, an event that resonated with the Red Cross’ intent to help children build a better future. Additionally, the event supported efforts in the Surkhet district of Nepal, where SRC opened an eye clinic in partnership with the Nepal Red Cross Society. ​

    As a society, we have the responsibility to look ’through the eyes of a child’. The event took on this theme in the form of a large screen shaped like an eye, overlooking the hall of attendees.

    An eye-opening evening supported by all those who attended through a charity auction to help raise funds and a testimony from an ophthalmologist at a Surkhet hospital to share the story.

    530 Guests in attendance 795K CHF Raised during event 160K CHF More than the 2017 edition
  • Accelerating Success through Disruptive Ideas
    Client
    IFSO
    Services
    Logistics
    Accounting and Financial Management
    Creative Services
    Content Strategy and Production
    Conference Management
    Branding
    Marketing and Signage
    Attendee/Delegate Boosting

  • We create value by offering robust and innovative association solutions to our clients.

    MCI Middle East helped the International Federation for the Surgery of Obesity and Metabolic Disorders reinvigorate their world congress and create value add for their delegates. With the help of the scientific committee, MCI Middle East successfully implemented three innovative ideas to raise delegate engagement.

    It started with interactivity. Delegates had the opportunity to perform live stitching and suturing in the simulation centre, experiencing the latest endoscopy robotics.

    A mock trial session was held, during which lawyers, a judge and a panel of experts were invited to define medical responsibility and its limits.

    A live debate between 10 speakers on the topic of Sleeve Gastrectomy in GERD patients took place, with a panel of delegates scoring them.

    1,209 Abstracts submitted +2,400 Delegates in attendance 3 Disruptive ideas
  • Breaking Attendance Records through Digital
    Client
    FIGO
    Services
    Congress Management
    Registration Services
    Marketing Promotion
    Social and Digital Marketing
    Education
    Credentialing and Certifications

  • We create value by organising inspiring meetings and events for our clients.

    We need those who are brave enough to become the global voices behind an important initiative. ​

    FIGO is that global voice for women’s health. For their 2018 Congress, FIGO repositioned itself to fully embrace the topic, covering cutting-edge science, public health and policy. 

    MCI Brazil and FIGO put their heads together to focus on three main areas: communication, education and partnerships. Innovative tactics were aimed at boosting abstract submissions, registrations and the overall visibility of the event.

    Women with serious health issues told their stories. Efforts were made to form strong partnerships with member societies and Facebook and Google campaigns in English, Spanish and Portuguese were launched with the hashtag #EveryWomanMatters.

    11K Total attendees 20%+ Increase in registrations      2,200 Abstracts      

2018 was a year of bigger and better projects and the continuation and formation of long-lasting partnerships with our clients."

Through strategy and creativity, our local teams delivered global solutions that lived up to the operational excellence we are known for. We are our clients' trusted advisors, helping them build communities and create holistic experiences to foster change, educate and enhance business performance.

Building human connections with our clients is imperative to our business. We are their long-term partners rather than their suppliers, an extension of them that grows their association or manages their corporate events, conferences, meetings and incentives.

Robin Lokerman – Group President

#anewkindofmagic

Welcome Message by
Sebastien Tondeur – CEO

2018 was an influential year that equipped our company to help clients face the 4th Industrial Revolution.

We saw a gross margin of 166 million euros and a net growth of 6% without the FX impact compared to last year. Our international footprint now stands at 60 offices in 31 countries. For our clients, we delivered 6,800 events, we fully managed over 60 communities and produced over 20 owned-events in 106 countries. For our work, we were recognised with 30 awards.

Our commitment to our clients is to be their long-term trusted partners. We work with associations, brands and companies to engage their audiences and strengthen their economic impact in all aspects of their human touch points and value chain. We help them foster change, inspire, build communities, educate and enhance their business performance. This has been – and remains – our key conviction: when people come together, magic happens.

We are living in an exciting time of change, in which technological and human systems are coming together. We call this the phygital opportunity. Our aim is to reflect this transformation in our work and creativity. In this spirit, we adapted our services to meet the request for more engaging and strategic solutions, incorporating the latest marketing and digital tools to our offering. At the dawn of the 4th Industrial Revolution, being a global leader means leading the path forward.